Booking & Payments. You pay, I bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. It also protects my business from no-show/no-payment when orders are paid up front, which keeps my prices down. Your payment reserves your pick-up date too! Win win for all of us!

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Lead Times. To ensure we maintain the highest standards, all custom order must be placed in advance. We cannot accept same-day or next-day orders. Lead times may vary throughout the year and some months are busier than others which will extend the lead time. Keep in mind that shipped items take slightly longer (lead time + ship time).

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No Show = No Order. We get it. Life happens. We all get busy or forget things. However, once a pick up date has been scheduled, you will be expected to arrive on your pick up date at the time you selected. Due to the perishable nature of our products, if pick up still has not taken place by the end of the next business day, your order will be forfeited without refund.. But take heart - we'll donate to a family in need. Need to reschedule your order? Please reach out no less than 3 days prior to your pick up time.

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Pickup Dates and Times. Pick up dates and times are set upon ordering. This is because other customers need their cookie fix too! We have bulk pickup dates to accommodate most schedules - so put that cookie pickup in your calendar!

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It's All Yours Now. Once you pickup your order (thanks again, by the way), what happens to your confections and car doors (I hate door dings) is all on you! Follow the Care Care Instructions to keep your items safe.

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Shipping. As much as I'd love to hand delivery each and every item - unfortunately, I need the help of USPS. I do my best to package all shipped items for a rough ride, but damaged items are a possibility and a non-refundable risk you take when placing a shipped order. Also - while I ship Priority, I can't guarantee that "rain, sleet, snow or hail" won't delay your order. Refunds can't be offered - but know that they're on their way. Once tracking information is provided, claims for lost orders can be placed with USPS.

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If your item is returned to us due to your providing us with an incorrect mailing address, due to perishability of the items, we must dispose of the contents and no refunds will be issued.

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Refunds. Payments are not refunded in case of a customer cancellation. Any payments made can be applied to future orders if cancellation is made at within 24 hours of the order being placed.

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Cancellations. Cranked Up Confections does reserve the right to cancel orders in case of an illness or emergency and 100% of payment will be refunded in this situation. In the event of an unavoidable situations such as a tornado, fire or any other Act of Nature, no refunds will be given and you may reschedule for a full store credit.

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Inspiration. Thanks tons for bringing those inspo pictures! They're just that - inspiring. While design inspiration photos are extremely helpful for us to get an idea of the look you want, please understand that to respect other people's talents, we do not make exact copies of anyone else's work and we will not provide perfect replicas. Please feel free to attach any pictures, party decor, invitations, cake design, etc. and we will use those resources to create for your personalized items you are sure to love.

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Color Matching. Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also - cookies in photos may not be true to size! (which is a bummer, I'd frankly love to eat an 8.5x11 in cookie)

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Colors & Designs. When placing your order please provide exact details of what you are envisioning. Inspiration pictures, color schemes and other input is always welcome! The more information you provide about your special occasion the better. Please note that colors and designs of actual order may vary slightly from images provided or sent to you, due to the difference in digital and edible components.

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Discounts. Please understand that our items are not mass produced. They are custom made-to-order and baked fresh especially for you! Unfortunately, quantity does not equate to efficiency/time savings and therefore we do not offer a discount based on quantity.

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Photographs & Marketing. Cranked Up Confections reserves the rights to photograph all of our work and use those photos on our website, social media and/or marketing materials and/or in displays or promotions without compensation to you.

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Allergen Notice.  All of our items are made in a commercial kitchen containing known food allergens including but not limited to milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, gluten, soybean and sesame and as such we cannot guarantee cross-contact will not occur or that any of our items are free from traces of these allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions. All equipment and work surfaces are cleaned and sanitized before and after baking and decorating and we do our best not to cross-contaminate work surfaces or food products. However, if you are concerned about ANY type of allergy, we strongly advise against placing an order.

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In Sickness and in Health. While death will never do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully far reaching.